Shipping and Return Policy

*With SurePost delivery, you can expect reliable UPS transport with a final delivery provided by USPS. However, USPS is experiencing high volume during this time that can cause slower shipping speeds and we cannot guarantee exact delivery dates. We appreciate your patience.*

SHIPPING POLICY

  • All BuddyLove orders placed before 12 PM CST are processed within 2 business days unless otherwise stated at checkout. BuddyLove does not ship on weekends. If placed on Friday-Sunday or holiday, your package will ship the following business day.
  • UPS SUREPOST SHIPPING: All orders over $150 receive FREE UPS Surepost delivery. Any orders under $150 will be subject to a $4.99 flat rate shipping fee. With SurePost delivery, you can expect reliable UPS transport with a final delivery provided by USPS.
  • EXPEDITED SHIPPING: If you need your package quicker, we offer additional UPS shipping options that are calculated at checkout.
  • INTERNATIONAL SHIPPING: Rates are determined at checkout.
  • BuddyLove is not responsible for lost or stolen packages. 
  • PLEASE NOTE: Holidays may cause delays in shipping time.

FREE LOCAL PICKUP: Available in Dallas, TX  Monday-Thursday between 10am-4pm and Fridays from 10am-2pm. You will receive an email when your order is ready to pickup.

We will be closed on the following days in 2022. 

  • May 27th-30th
  • June 20th 
  • July 4th-5th
  • September 2nd-5th
  • November 23rd-25th
  • December 21st-26th


RETURN POLICY

We're sorry that your purchase did not work for you! Luckily, we have made returns easy and hassle free!! When returning your item(s), please make sure that your return is in compliance with the policy below.

  • ALL RETURNS must be initiated through our Returns Portal to be eligible for refund. If a return is received by our warehouse and not submitted through the online portal, it will be automatically marked as ineligible for refund and processed as a store credit. 
  • Returned items must be received by the BuddyLove Returns Department within 15 days from the date purchased in order to be eligible for a refund. You will be provided a return label and a $7.99 fee will be deducted from your refund.
  • Exchanges and store credit are processed immediately and you will be credited an additional $7.99 to your account for future use.
  • All refunds will be credited back to your original method of payment and will post approximately 3-10 business days after the date of processing.
  • Return items must be in their unworn, unaltered, unwashed, and smoke-free condition with tags attached (if applicable).
  • Any items using promotional discounts 30% and over are FINAL SALE. See individual promotions for details.
  • Jewelry and Intimates are all FINAL SALE.
  • Babe Boxes are FINAL SALE, however, we will make size exchanges within 15 days. Please email info@buddylove.com to make this exchange.
  • Discounts can NOT be applied to previous orders.
  • The BuddyLove staff will determine if the item is eligible for a return and/or refund. Clothing returned that is not in compliance with our return policy will be refused.
  • If you have any questions regarding our return policy, feel free to email us at info@buddylove.com.

      RETURN/EXCHANGE INSTRUCTIONS

      • To start your return, click HERE and follow the instructions.
      • If you are making an exchange, your new item(s) will not ship until we receive the returned item(s).

      BuddyLove - Fredericksburg RETURN POLICY

      • ALL RETURNS or EXCHANGES must be returned to the Fredericksburg Storefront within 15 days of purchase for store credit only. No refunds.
      • Return items must be in their unworn, unaltered, unwashed, and smoke-free condition with tags attached (if applicable).
      • Any items using promotional discounts 30% and over are FINAL SALE. See individual promotions for details.
      • Jewelry and Intimates are all FINAL SALE.
      • The BuddyLove staff will determine if the item is eligible for a return and/or refund. Clothing returned that is not in compliance with our return policy will be refused.
      • If you have any questions regarding our return policy, feel free to email us at info@buddylove.com.