Returns & Exchanges
RETURN POLICY
Starting December 30th, 2024 BuddyLove will offer returns for store credit only. Store credit never expires and is issued once your return is accepted at our warehouse.
BuddyLove will accept returns within 30 days of order fulfillment. Items must be unworn, unwashed, undamaged & unaltered. The BuddyLove team reserves the right to refuse any return if the above qualifications or merchandise conditions are not met.
BuddyLove offers exchanges for the same item in a different size or color when we are notified of the request within 30 days from the date your order shipped. Email info@buddylove.com detailing the items you’d like a size exchange in as well as the order number and our team will contact you with a shipping label once approved.
FINAL SALE MERCHANDISE
- Jewelry, Hats, Headbands, Hair Clips, and Hair Ties
- BuddyLove Swim
- Package Protection
- Acrylic Trays, Coasters, Frames, Puzzles, Sunglasses, and Bags/Clutches
- All beauty & wellness products such as tanning, tanning mitts, exfoliators, and soaps
- Any items purchased on the Sale tab
- Any items marked FINAL SALE on their product page
- Any items purchased at a discount of 30% and above
- Any items purchased with a Black Friday 50% off discount code
- Gift Cards
INITIATE AN EXCHANGE OR RETURN
- Email info@buddylove.com with your name, order # and listed items that you want to return including sizes.
- If initiating an exchange, please detail the new size or color wanted as well.
- Once your request is approved, you will receive shipping guidelines and return instructions.
- Send back your return in compliance with our return policy.
POLICIES
- Refunds for store credit or exchanges will be honored if contacted within 30 days of order delivery
- Please ensure the contents of your return matches the return packing slip generated for your package. Do not include additional items not listed.
- Please allow up to 14 business days after delivery for your item(s) to be processed. Our small business team inspects every item before approving any request. Please note that weekends and company holidays are not considered business days.
- All refunds to the original method of payment will post approximately 3-5 business days after the date of processing.
- Items damaged or defective may be returned by contacting info@buddylove.com within 3 days of delivery
- Discount codes cannot be stacked
- Any order placed before scheduled sale dates is not eligible for a price match
- Returns postmarked after 30 days from the order fulfillment date will only be automatically issued store credit and are subject to a $8 restocking fee
- The BuddyLove team reserves the right to refuse any return for a refund if the above qualifications or merchandise conditions are not met.
AFTERPAY, SHOP PAY POLICIES
Afterpay & Shop Pay purchases are subject to the BuddyLove standard Return Policy of Store Credit Only for items returned within 30 days of fulfillment.
If you have returned your order and you have not paid off all your installments, you will continue to pay off those installments until they are complete for the total purchase amount, and you will receive a Gift Card for the total amount of the item(s) being returned.
If you have any questions about payments made with Afterpay or Shop Pay please contact their respective support teams.
DAMAGED ITEMS
Did you get something not up to the BuddyLove standard? We can help! If you received a damaged or defective item, please contact our customer care team within 3 days of receiving the damaged item so we can rectify it for you ASAP!
STORE CREDIT
An emailed Gift Card will be delivered to your email address after your return has been accepted by a BuddyLove representative after return delivery. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase and does not include the shipping charge paid on the order.